FAQ – Artdrop.shop

FAQ

FAQ Sections

 

Product Information

What are the artworks printed on?

    Artworks are printed on 300gsm woven art canvas, with a glossy, stain-resistant protective coating. They are printed with our large-format, eco-solvent printers that produce accurate colors, and are also ecologically safe! Unlike normal solvent ink printers, our ink does not use any harmful ingredients and is even biodegradable.

     

    What does my artwork come with?

    Your artwork comes with:

    • Digital Certificate of Authenticity (numbered)
    • Pre-framed on a 1.25" thick wooden frame

     

    How do I mount my artwork when it's pre-stretched on a wooden frame?
    Artworks come with pre-attached sawtooth hooks, as seen below:

     

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    How is my artwork packaged?

    For orders within Metro Manila, your artwork will be fully wrapped with our recycled paper and covered with a plastic wrap. Since orders in Metro Manila are delivered via same-day courier (Lalamove or Grab Express), artworks are generally handled carefully by a single rider.

    For provincial orders within the Philippines, your artwork will be packed in a similar method, with an added protective layer of bubble wrap. Provincial orders are outsourced to delivery providers. During this delivery process, the artwork is handed over to several different facilities and needs a bit of extra protection. 

     

    Artwork Information

    Why do the number of pieces differ per artwork?

      While all our artworks are limited, some artists prefer to have less prints per artwork than others. To accommodate all preferences, we give our artists options but, to ensure that each printed piece is special, we only print a maximum of 75 pieces per design, including all the different sizes. 


      Why do the prices differ per artwork?

      We work with a mix of established and up and coming artists who also have varying levels of detail in their works. Artists are free to choose from a range of pricing tiers, based on their personal preference.

       

      Are the artworks signed by the artists?

        Our artworks are printed with the artist’s digital signature. Some of our artists come from different islands in the Philippines, so obtaining their physical signature would add to the logistics cost. When the artwork is shipped in our tube, we also include an official certificate of authenticity which indicates the artwork’s serial number.

         

         

        Commissions and Partnerships

        How much do the artists get paid?

        Our number one priority is always the artist. 60% of all profits go directly to them.

         

         Can I sell my work on Artdrop?

          We are always on the lookout for new artists! If you want to become an Artdrop Artist, please send your portfolio to kara@artdrop.shop. Submissions are not guaranteed for production, but we will definitely take a look and get in touch!

           

          Shipping and Payment Methods

          What are your accepted payment methods?

          We currently accept international credit card payments as well as local bank transfers. 

           

          Do you ship internationally?

            We are now scheduled to launch our international deliveries by September of 2020! If you're looking forward to this and want to place an order already, feel free to shoot us a message at tim@artdrop.shop so we can process a custom order, just for you! We are still in the process of revamping our website to cater to international orders.

            How long will it take for my order to arrive?

              For domestic orders, artworks are produced after order placement and usually batched on Mondays. Production takes 2-3 days. Orders are usually shipped out by Thursdays and Fridays.

              Metro Manila orders should arrive within the same day, while provincial orders take 3-7 days.

              International orders take 10-14 days from order placement.

               

              What if something I ordered was lost/damaged in transit?

                To avoid this, we only work with the best logistics providers in the market. Although these cases are very rare, they are also sometimes unavoidable. In case your print is lost or damaged in transit, the authenticity of the artwork will be voided in our database, and we will do a one-time reproduction of the artwork, with full permission from our artists. These will then be sent to you, at no additional charge. 


                If you have any more questions, feel free to contact us.